Privacy Policy

Introduction

This Privacy Policy explains how Neutral Vector ("we", "us", or "our") collects, uses, and protects your personal information when you use our website or services. We are committed to ensuring that your privacy is protected and that we comply with applicable data protection laws.

This policy is effective from May 1, 2024, and was last updated on May 1, 2024.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our website or services.

Information We Collect

We may collect the following types of information:

Personal Information

• Contact information (name, email address, phone number, postal address)
• Payment information (credit card details, billing address)
• Booking information (event dates, locations, preferences)
• Photographs and images we take as part of our services
• Communications between you and us

Technical Information

• IP address
• Browser type and version
• Operating system
• Referral source
• Length of visit, page views, website navigation
• Time zone setting and location

Information from Third Parties

We may receive information about you if you use any of the other websites we operate or other services we provide. We also work with third parties (including, for example, business partners, sub-contractors, payment processors, analytics providers) and may receive information about you from them.

How We Use Your Information

We use your information for the following purposes:

To Provide Our Services

• Fulfilling your photography bookings and requests
• Processing payments
• Communicating with you about your booking or inquiry
• Delivering photographs and products you have ordered

To Improve Our Services

• Analyzing how our website is used to improve functionality
• Understanding customer preferences and needs
• Developing new products and services
• Training and quality control

Marketing and Communication

• Sending you information about our services (if you have opted in)
• Notifying you about changes to our services
• Asking you for feedback or to participate in surveys

Legal and Security Purposes

• Complying with legal obligations
• Enforcing our terms and conditions
• Protecting our rights, property, or safety
• Preventing fraud and abuse

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose.

Legal Basis for Processing

We will only process your personal information where we have a legal basis to do so. The legal basis will depend on the purposes for which we have collected and use your personal information. In almost all cases, the legal basis will be one of the following:

• Consent: Where you have given us explicit consent to process your data for a specific purpose.
• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legal obligation: Where processing is necessary for compliance with a legal obligation.
• Legitimate interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party, provided your interests and fundamental rights do not override those interests.

Cookie Policy

Our website uses cookies to distinguish you from other users of our website. This helps us provide you with a good experience when you browse our website and also allows us to improve our site.

What Are Cookies?

Cookies are small text files that are stored on your computer or device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

Types of Cookies We Use

• Essential cookies: These are necessary for the website to function properly and cannot be turned off in our systems.
• Performance cookies: These help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Functionality cookies: These allow our website to remember choices you make to provide enhanced, more personal features.
• Targeting cookies: These may be set through our site by our advertising partners to build a profile of your interests and show you relevant ads on other sites.

Managing Cookies

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

You can choose to accept or decline cookies when you first visit our website through our cookie banner. You can also adjust your browser settings to refuse cookies, but this may prevent you from taking full advantage of the website.

Data Sharing and Disclosure

We may share your personal information with:

• Service providers: Third parties who provide services on our behalf, such as payment processing, website hosting, email delivery, and marketing assistance.
• Professional advisers: Including lawyers, bankers, auditors, and insurers who provide legal, banking, accounting, and insurance services.
• Regulatory authorities: Government and regulatory bodies, law enforcement agencies, and other authorities when required by law.
• Business transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.

Data Security

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. These measures include:

• Encryption of sensitive data
• Secure network infrastructure with firewalls
• Password protection and access controls
• Regular security assessments
• Staff training on data protection

We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the data
• Whether we can achieve those purposes through other means
• Legal requirements

For clients, we typically retain personal information for 7 years after your last interaction with us to comply with tax and accounting regulations. Photographs are retained indefinitely unless you specifically request their deletion.

For marketing purposes, we retain your information until you unsubscribe or ask to be removed from our marketing list.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to access: You can request a copy of the personal information we hold about you.
• Right to rectification: You can ask us to correct any inaccurate or incomplete personal information.
• Right to erasure: You can ask us to delete your personal information in certain circumstances.
• Right to restrict processing: You can ask us to restrict the processing of your personal information in certain circumstances.
• Right to data portability: You can ask us to transfer your personal information to you or to another organization in certain circumstances.
• Right to object: You can object to the processing of your personal information in certain circumstances, particularly for direct marketing.
• Rights related to automated decision-making: You can ask us not to make automated decisions about you that have legal or similarly significant effects.

To exercise any of these rights, please contact us using the details provided in the "Contact Information" section below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer if your request is particularly complex or you have made a number of requests.

Children's Privacy

Our website and services are not intended for children under the age of 16 without parental consent. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

For photography services involving children, we require explicit consent from a parent or legal guardian before collecting or processing any personal information, including photographs.

International Data Transfers

We may transfer your personal information to countries outside your country of residence, including to countries that may not provide the same level of data protection as your home country. When we transfer your personal information internationally, we take steps to ensure that appropriate safeguards are in place to protect your information and to ensure that it is treated in accordance with this Privacy Policy.

These safeguards may include:

• Transferring to countries that have been deemed to provide an adequate level of protection
• Using specific contracts approved for use in international data transfers
• Obtaining your explicit consent for the transfer

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

We will obtain your consent to any material changes if and where this is required by applicable data protection laws. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at:

If you have unresolved concerns, you have the right to complain to your local data protection authority.